Remote Desktop

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The Many Uses and Users of Remote Desktop

Home User

  • With an Internet connection the home user can access their personal computer from work, vacation, or the road.
  • The home user can provide remote support to friends and family members who rely on their technical expertise.
  • Securely access your home network to control connected devices, such as printers, fax machines, IP cameras, gaming consoles and more.

Business Managers

  • With an Internet connection managers can access their work computer from home or the road.
  • Access network devices from any location over the web.
  • Ensure business continuity and security of data.

IT Professionals

  • Provide support and troubleshoot remote desktops and laptops running Windows and Mac.
  • Remotely setup, train, and support smartphone users.
  • Monitor remote laptops, desktops, and servers.
  • Ensure business continuity and security of data.
  • Provide remote access to a secure network.

Support Professionals

  • Provide remote customer service.


  • Exceed customer support expectations with remote assistance.
  • Support employees by solving issues promptly by remotely troubleshooting their Internet-enabled PCs, Macs, and Smartphones without increasing staff or budget.
  • Provide systems management of servers, storage devices, desktops, and laptops from one central location.

Service Providers

  • Helpdesk service reps can provide premium remote customer support for their hardware and software solutions.
  • Mobile carriers can remotely set up, train, and support their customers.
  • Outsource IT technicians can troubleshoot issues remotely in real time and provide services remotely and if they were in house.

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