An Introduction to Lori's Page

What is the agenda of this project?

How many heading levels can there be?

Perhaps there are six.

Currently, technical support has no single location to collect, store, search, and disseminate technical information to internal and external customers.
Consequently, there is an established business need to improve the speed, consistency, and efficiency of answering technical customer inquiries at first contact in order to improve satisfaction.

The Problem at Hand

slow response times

Increased cost of support

Inconsistent solutions provided to customers

Decreased customer satisfaction

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